Refund policy

At Zynora Hub, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

30-Day Return Policy

We offer a 30-day return policy. You must contact us within 30 days of receiving your order if you would like to request a return.

Once your return request has been approved, the product must be sent back within 14 days.

Return Conditions

To be eligible for a return, the product must:

Be in new and unused condition
Be returned in its original packaging
Include all original accessories and components where applicable
Be in the same condition as when you received it
Be securely packaged to help prevent damage during return shipping

Products that are used, damaged, altered, or returned without the original packaging may not qualify for a return.

How to Request a Return

To request a return, please contact us by email:

Email: support@zynorahub.shop

Please include your order number, the reason for your return, and any relevant details about the product. Our support team will provide instructions for the return process.

Please do not send an item back before contacting us and receiving return instructions.

Refund Policy

Once your returned product is received and inspected, we will determine whether it meets the return requirements.

Approved refunds will be processed within 10 days after the return has been received and approved.

The refund will generally be issued to the original payment method used for the purchase. Depending on your payment provider or bank, it may take additional time for the refunded amount to appear in your account.

Return Shipping

Return shipping arrangements and any applicable return shipping costs will be communicated by our support team when your return request is reviewed.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible at support@zynorahub.shop with your order details and photographs of the product and packaging. We will review the issue and provide the appropriate next steps.